Shipping policy

Order Processing

We are a small, independently operated business based in Finland. All orders are packed and dispatched from our warehouse within 3–8 business days after the order has been placed.

Please note that business days do not include weekends or Finnish public holidays.

During busy periods, such as festivals or high order volumes, processing times may be slightly longer than usual.

Made-to-Order Products

Some of our products, particularly clothing in sizes 3XL–5XL, are made to order and printed specifically for the customer.

These products are normally dispatched within approximately 14 business days.

If your order contains both in-stock and made-to-order products, the entire order may be shipped together once all items are ready.

Larger orders or unexpected production delays may require additional processing time.

Shipping Methods and Delivery Times

We ship orders both within Finland and internationally.

Domestic Shipping – Finland

Orders within Finland are shipped primarily through Posti. Delivery times depend on the selected shipping service and destination.

International Shipping – Asendia

Estimated delivery time: 2–3 weeks after dispatch.

International orders shipped through Asendia are first transported to a sorting facility in Germany. Tracking information may not update until the parcel has arrived at the sorting facility and has been processed.

This is a normal part of the shipping process and does not necessarily mean that your parcel has not been dispatched.

International Shipping – Posti

Estimated delivery time: 1–2 weeks after dispatch, depending on the destination country and local postal services.

All delivery times are estimates and are not guaranteed. Customs processing, carrier disruptions, public holidays, and other circumstances beyond our control may affect delivery times.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination, selected shipping method, and order details.

The available shipping options and their prices are displayed before completing the purchase.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where tracking is available.

Please allow some time for tracking updates to appear.

For Asendia shipments, tracking may only become active once the parcel has reached and been processed at the sorting facility in Germany.

Local Pickup @Steel Headquarters & Store, Helsinki

We also offer local pickup for selected orders.

If you select local pickup at checkout, your order will not be shipped. You will receive a notification when your order is ready for collection.

If you accidentally select local pickup but would prefer shipping, please contact us. Additional shipping fees will apply.

Incorrect Addresses and Unclaimed Parcels

Customers are responsible for providing accurate and complete shipping information when placing an order.

If a parcel is returned to us due to an incorrect or incomplete address, failure to collect the parcel, or other circumstances attributable to the recipient, additional shipping charges will apply if the customer wishes to have the order resent.

For unclaimed parcels, we charge a €25 handling fee to cover the costs associated with the returned shipment.

Please note that failing to collect a parcel does not constitute a valid order cancellation or return notification.

Customs, Import Duties and Taxes

For orders shipped outside the European Union, customs duties, import taxes, and other local charges may apply.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in our product prices or shipping fees.

We are not responsible for delays caused by customs clearance procedures or local import regulations.

Shipping Delays and Delivery Issues

Although we do our best to dispatch all orders within the stated processing times, occasional delays may occur.

Once a parcel has been handed over to the shipping carrier, the delivery process is handled by the carrier. However, if your shipment is significantly delayed, lost, or damaged during transit, please contact us so we can investigate the situation and assist you.

If you have any questions regarding your order or its delivery, please contact our customer service team.